Guest Satisfaction Report

The Guest Satisfaction report allows users to track the guest satisfaction records created by guests at a property.

Perform the following steps to generate the report:

Navigate to Reports ➜ Dynamic Reports ➜ Guests/Reservations ➜ Guest Satisfaction.

Refer to the following table and fill in the fields.

Field	Description
Report Name	Guest Satisfaction.
Start Date	The start date for report generation. This is a mandatory field that allows users to select a any date in the past up to the current property date. Future dates cannot be selected.
End Date	The end date for report generation. This is a mandatory field that allows users to select a any date in the past up to the current property date. Future dates cannot be selected.
Guest Satisfaction Type	This is an optional multi-select drop-down list that allows users to select from the following options: Complaint: When selected, the records created for the type, Complaint, will be displayed. Compliment: When selected, the records created for the type, Compliment, will be displayed.
Category	This is an optional multi-select drop-down list that allows users to select from the various categories for which the guest satisfaction records are created for a property.
Severity	This is an optional multi-select drop-down list that allows users to select from the severity of the guest satisfaction records created for a property.
Status	This is an optional multi-select drop-down list that allows users to select from the status of the guest satisfaction records created for a property.
Guest Email	When selected, the records are retrieved based on the guest’s email address.
Guest Phone	When selected, the records are retrieved based on the guest’s phone number.

Click Run to generate the report.

Click Save to save the report under User Favorites section.

Sample Report

Report Fields

This report displays the following fields:

Field	Description
Reference #	The reference number of the guest satisfaction record created.
GS Type	The guest satisfaction type for which the record was created. This column can be sorted.
Profile	The guest profile used for creating the record. This column can be sorted.
Reservation ID	The confirmation ID of the reservation associated with the record.
Category	The category based on which the record was created. This column can be sorted.
Description	The description configured by the guest for the record.
Severity	The severity of the record.
Status	The status of the record. This column can be sorted.
Resolution Comment	The resolution comment provided by the user.
Created By	The user who created the record.
Created On	The date when the record was created. This column can be sorted.
Guest Email	The email address of the guest associated with the record.
Guest Mobile	The mobile number of the guest associated with the record.